ISO 9000 a workbook for service firms in developing countries.

Research methods in service industry management द्वारा Johns, Nick

Job seekers guide to wall street recruiters द्वारा Hunt, Christopher W.

Cases in total quality management manufacturing and services द्वारा Heizer, Jay H.

Regulating financial markets a critique and some proposals द्वारा Benston, George J.

Brookings-Wharton papers on financial services 1998-

Opening networks to competition the regulation and pricing of access

Financial regulation why, how and where nown

Technological upgrading of service institutions lessons from Asia द्वारा Nielsen, Tue Kell

Internationalization of financial services in Asia द्वारा Claessens, Stijn

Download full text here