Customer service career success through customer loyalty Bằng Timm, Paul R.

Table of contents only

Customer relationship management a global perspective

Principles of customer relationship management Bằng Baran, Roger J. (Roger Joseph) 1945-

An introduction to collective bargaining and industrial relations Bằng Katz, Harry C.

The Future of globalization explorations in light of recent turbulence

Employment relations changing scenario

New directions in the study of work and employment revitalizing industrial relations as an academic enterprise

Employment relationships new models of white-collar work

Industrial relations emerging paradigms Bằng Singh, B. Dd

Industrial relations Bằng Singh, S. P.