Introduction to reference work by Katz, William A. 1924-

Reference and consciousness by Campbell, John 1956-

Training manual innovation management for the new economy.

Introduction to reference work by Katz, William A. 1924-

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Reference and information services an introduction

Using the Internet as a reference tool a how to-do-it manual for librarians by Sauers, Michael P.

The Readers' advisor's companion

Delivering satisfaction and service quality a customer-based approach for libraries by Hernon, Peter

A study of the reference interview behavior between librarians and patrons in an academic library setting by Cacha, Lleuvelyn A.

An evaluation of the Holy Family School High School Library's reference collections and services by Ubana, Rhea Rowena M.