Introduction to reference work ανά Katz, William A. 1924-

Reference and consciousness ανά Campbell, John 1956-

Training manual innovation management for the new economy.

Introduction to reference work ανά Katz, William A. 1924-

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Reference and information services an introduction

Using the Internet as a reference tool a how to-do-it manual for librarians ανά Sauers, Michael P.

The Readers' advisor's companion

Delivering satisfaction and service quality a customer-based approach for libraries ανά Hernon, Peter

A study of the reference interview behavior between librarians and patrons in an academic library setting ανά Cacha, Lleuvelyn A.

An evaluation of the Holy Family School High School Library's reference collections and services ανά Ubana, Rhea Rowena M.