The Medical Library Association guide to health literacy

Virtual reference service from competencies to assessment

Basics of genealogy reference a librarian's guide by Simpson, Jack 1970-

The desk and beyond next generation reference services

Recommended reference books for small and medium-sized libraries and media centers

The human side of reference and information services in academic libraries adding value in the digital world

Medical librarian 2.0 use of Web 2.0 technologies in reference services

Table of contents only

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. (Diane Kaye) 1962-

Social software in libraries building collaboration, communication, and community Online by Farkas, Meredith G. 1977-

Table of contents only

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. (Diane Kaye) 1962-