Quality and the academic library reviewing, assessing and enhancing service provision

Re-designing reference services a case study for 21st century learning by Eclevia, Marian Ramos

Using Facebook for marketing and reference service the University of the Philippines Diliman library experience by Dar Juan, Elijah John F.

Library Client Service Record (LibCSR) tool design and prototype of an integrated user database for the UP Diliman University Library General Reference Section by Lopez, Edfe Angelo A.

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An evaluation of input measures and outcomes of the extended-hours service in the general reference section of UP Diliman Main Library a basis for a development plan by Janio, Rizalyn V.

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A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS by Labiano, Faye F.

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Reference and access innovative practices for archives and special collections

The reference interview today negotiating and answering questions face to face, on the phone, and virtually by Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world by Barclay, Donald A.

Internet for library and information services by Tyagi, Deepak