Basics of genealogy reference a librarian's guide by Simpson, Jack 1970-

The desk and beyond next generation reference services

Recommended reference books for small and medium-sized libraries and media centers

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. (Diane Kaye) 1962-

Social software in libraries building collaboration, communication, and community Online by Farkas, Meredith G. 1977-

Table of contents only

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. (Diane Kaye) 1962-

An introduction to reference services in academic libraries

Handbook of electronic and digital acquisitions

Reference librarianship notes from the trenches by Anderson, Charles R.

Reference and information services in the 21st century an introduction by Cassell, Kay Ann