An evaluation of the effectiveness of the roving reference service of the Southville International School college library by Javier, Ramil V.

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Library Client Service Record (LibCSR) tool design and prototype of an integrated user database for the UP Diliman University Library General Reference Section by Lopez, Edfe Angelo A.

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A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS by Labiano, Faye F.

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Reference and access innovative practices for archives and special collections

The reference interview today negotiating and answering questions face to face, on the phone, and virtually by Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world by Barclay, Donald A.

A study on the awareness and preference of digital reference services of the Quezon City Public Library users by Espinosa, Zyra J.

The embedded Librarian innovative strategies for taking knowledge where it's needed by Shumaker, David 1950-

Reference and information services an introduction

The librarian as information consultant transforming reference for the Information Age by Murphy, Sarah Anne