Introduction to reference work ανά Katz, William A. 1924-

Publisher description
Table of Contents

Reference and information services an introduction

Using the Internet as a reference tool a how to-do-it manual for librarians ανά Sauers, Michael P.

Delivering satisfaction and service quality a customer-based approach for libraries ανά Hernon, Peter

A study of the reference interview behavior between librarians and patrons in an academic library setting ανά Cacha, Lleuvelyn A.

An evaluation of the Holy Family School High School Library's reference collections and services ανά Ubana, Rhea Rowena M.

Emerging solutions in reference services implications for libraries in the new millennium

A study of the reference interview behavior between librarians and patrons in an academic library setting ανά Cacha, Lleuvelyn A. 1959-

Library outreach, partnerships, and distance education reference librarians at the gateway

Library training of staff and customers