Basics of genealogy reference a librarian's guide gan Simpson, Jack 1970-

The desk and beyond next generation reference services

Recommended reference books for small and medium-sized libraries and media centers

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments gan Kovacs, Diane K. (Diane Kaye) 1962-

Social software in libraries building collaboration, communication, and community Online gan Farkas, Meredith G. 1977-

Table of contents only

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments gan Kovacs, Diane K. (Diane Kaye) 1962-

An introduction to reference services in academic libraries

Handbook of electronic and digital acquisitions

Reference librarianship notes from the trenches gan Anderson, Charles R.

Reference and information services in the 21st century an introduction gan Cassell, Kay Ann