Introduction to reference work por Katz, William A. 1924-

Reference and consciousness por Campbell, John 1956-

Training manual innovation management for the new economy.

Introduction to reference work por Katz, William A. 1924-

Publisher description
Table of Contents

Reference and information services an introduction

Using the Internet as a reference tool a how to-do-it manual for librarians por Sauers, Michael P.

The Readers' advisor's companion

Delivering satisfaction and service quality a customer-based approach for libraries por Hernon, Peter

A study of the reference interview behavior between librarians and patrons in an academic library setting por Cacha, Lleuvelyn A.

An evaluation of the Holy Family School High School Library's reference collections and services por Ubana, Rhea Rowena M.