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31
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32
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33
Public sector reengineering practice, problems and prospects
Published in Philippine Journal of Public Administration (1998)Article -
34
Improving government administration through TQM
Published in Philippine Journal of Public Administration (1998)Article -
35
Public sector reengineering practice, problems and prospects
Published in Asian Review of Public Administration (1998)Article -
36
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37
Reengineering public services through ISO 9000
Published in Asian Review of Public Administration (1998)Article -
38
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39
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40
