Результаты поиска - "Quality of service."

Отмена результатов
  1. 1

    Exploring the dimensions of service quality in a private university system advocacy for continuous improvement program по Tolentino, Alden D.

    Опубликовано в: Trinitian Researcher (2013)
    Статья


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  2. 2

    4 ways to reinvent service delivery. по Ramdas, Kamalini

    Опубликовано в: Harvard Business Review
    Статья


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  3. 3

    Customer experience measure an application of end-to-end quality of service QoS principles in measuring wireless voice telecommunication services по Crisostomo, Cristino C.

    Опубликовано 2009
    Диссертация


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  4. 4

    Service with a smile emotional contagion in the service encounter. по Pugh, S. Douglas

    Опубликовано в: Academy of management journal
    Статья


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  5. 5

    Can good citizens lead the way in providing quality service? A field quasi experiment. по Chun Hui

    Опубликовано в: Academy of management journal
    Статья


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  6. 6

    Designing the soft side of customer service. по Dasu, Sriram

    Опубликовано в: California management review
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  7. 7

    Corporate social reponsibility Attributions, loyalty, and the mediating role of trust. по Vlachos, Pavlos A.

    Опубликовано в: Journal of the academy of marketing science
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  8. 8

    Quality control in early intervention centers for young children with special needs по Ealdama, Susan Janette G.

    Опубликовано в: Education Quarterly (1984)
    Статья


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  9. 9

    When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. по Grandey, Alicia A.

    Опубликовано в: Academy of management journal
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  10. 10

    Do happier customers generate more profits? An analysis of customer contribution in a bank. по Ya-Ling Wu

    Опубликовано в: Asia Pacific management review
    Статья


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