Avoiding claims in building design risk management in practice by Taylor, Malcolm

Available for University of the Philippines Baguio via Wiley Online Library. Click here to access

Operations management multimedia version by Russell, Roberta S

Monitoring, measuring and managing customer service by Goodman, Gary S.

A proposed model for customer satisfaction and service quality measurement in the car industry by Gregorio, Rizalito

Root cause analysis simplified tools and techniques by Anderssen, Bjorn

Statistical methods for quality improvement by Ryan, Thomas P.

Robust engineering by Taguchi, Genichi 1924-

Power system quality assessment by Arrillaga, J.

Proceedings of the 3rd International Conference on Quality, Reliability, and Maintenance (QRM 2000), held at St. Edmund Hall, University of Oxford, U.K., 30th-31st March 2000 co-sp...

Guidelines for sensory analysis in food product development and quality control