A statistical quality control study on Group Steel Corporation

Rath & Strong's six sigma leadership handbook

Transit capacity and quality of service manual

Ligazón do recurso

Pharmaceutical process validation

The New public/private mix in health exploring the changing landscape

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Demystifying six sigma a company-wide approach to continuous improvement por Larson, Alan

Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions por George, Michael L. 1947-

Statistical process control por Oakland, John S.

Implementing service quality in IP networks por Raisanen, Vilho

Operations management por Russell, Roberta S.

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