Creating quality concepts, systems, strategies, and tools by Kolarik, William J.

Managing service quality

Managing the quality of health care in developing countries. by De Geyndt, Willy

The Juran prescription clinical quality management by Goonan, Kathleen Jennison

International journal of entrepreneurial behaviour & research.

Available for UP System via Emerald eJournals Premier:

Journal of quality in maintenance engineering.

Available for UP System via Emerald eJournals Premier.

Winning with quality applying quality principles in product development by Wesner, John W.

Back on the quality track how organizations have derailed & recovered by Huddleston, Kathryn

Total quality management handbook. by Hradesky, John L.

A history of managing for quality the evolution, trends, and future directions of managing for quality