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Assessing service quality satisfying the expectations of library customers
Baskı/Yayın Bilgisi 2015Kitap -
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Transforming libraries, building communities the community-centered library
Baskı/Yayın Bilgisi 2013Kitap -
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Reference reborn breathing new life into public services librarianship
Baskı/Yayın Bilgisi 2011Kitap -
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Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals
Baskı/Yayın Bilgisi 2000Kitap -
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Serving the difficult customer a how-to-do-it manual for library staff
Baskı/Yayın Bilgisi 1993Kitap


