Barriers to access of public services for the urban poor in Dipolog and Dapitan City by Icao, Jannette J.

Accountability through public opinion from inertia to public action

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Engaging in evaluation and assessment research by Hernon, Peter, Dugan, Robert E. 1952-, Nitecki, Danuta A.

Defusing the angry patron a how-to-do-it manual for librarians by Rubin, Rhea Joyce 1950-

Reference reborn breathing new life into public services librarianship

Public service programs. IN Commentary [column] Heralds of the failing state by Teodoro, Luis V.

The media as messiah Tulfo franchise by Macale, Bryant L.

Comelec comes up with campaign guidelines by Crisostomo, Sheila

Integrity in public service, corporate governance by Abaya, Narciso

From lending to learning the development and extension of public libraries by O'Beirne, Ronan