The Six Sigma leader how top executives will prevail in the 21st century por Pande, Peter S.

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Transforming public leadership for the 21st century

Library 2.0 the librarian's guide to participatory library service por Casey, Michael E. 1967-

The new bureaucracy quality assurance and its critics por Travers, Max

Change management in information services por Pugh, Lyndon

Governance and the democratic deficit assessing the democratic legitimacy of governance practices

Beyond survival managing academic libraries in transition por Wood, Elizabeth J. 1945-, Miller, Rush, Knapp, Amy 1962-

Managing for success in health care

Reorganization por Karlöf, Bengt 1939-, Lövingsson, Fredrik Helin

Theory U leading from the future as it emerges : the social technology of presencing por Scharmer, Claus Otto 1961-