Maximizing electronic resources management in libraries applying business process management by England, Lenore A., Miller, Stephen D.

Project management for information professionals by Note, Margot

Digital detectives solving information dilemmas in an online world by Fulton, Crystal, McGuinness, Claire

Service science and the information professional by Grandbois, Yvonne de

Cataloguing and indexing

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A study on the information needs and information seeking behavior of the Filipino elderly by Dalisay, Jerard Amir M.

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Linked data for cultural heritage

Visual literacy for libraries a practical, standards-based guide by Brown, Nicole E., Bussert, Kaila, Hattwig, Denise, Medaille, Ann

Practical tips for developing your staff by Pratchett, Tracey, Young, Giil, Brooks, Carol, Jeskins, Lisa, Monagle, Helen