Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand Bằng McDonald, Kelly 1961-

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Generalist case management a method of human service delivery Bằng Woodside, Marianne, McClam, Tricia

Violence against women current theory and practice in domestic abuse, sexual violence and exploitation

Market power and institutions the state of competitiveness in Malaysia's services sector Bằng Rasiah, Rajah

Financial engineering for low-income households

From monologue to stakeholder engagement the evolution of biotech communication. Bằng Navarro, Mariechel J.

Administrative accountability of public officers Bằng Funa, Dennis B.

Social justice and culturally relevant prevention

Munro's statistical methods for health care research Bằng Kellar, Stacey Plichta

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