Library Client Service Record (LibCSR) tool design and prototype of an integrated user database for the UP Diliman University Library General Reference Section door Lopez, Edfe Angelo A.

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Information needs analysis principles and practice in information organizations door Dorner, Daniel G., Gorman, G. E., Calvert, Philip J. 1949-

An evaluation of input measures and outcomes of the extended-hours service in the general reference section of UP Diliman Main Library a basis for a development plan door Janio, Rizalyn V.

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Digital libraries

Assessing service quality satisfying the expectations of library customers door Hernon, Peter

The complete guide to using Google in libraries

Partnerships and new roles in the 21st-century academic library collaborating, embedding, and cross-training for the future

Information services today an introduction

MOOCs and libraries door Courtney, Kyle K. 1976-

Governance in developing Asia public service delivery and empowerment