Service management and marketing managing the service profit logic af Gronroos, Christian

Financial institutions management a risk management approach af Lange, Helen, Saunders, Anthony, Cornett, Marcia Millon

Mixed methods in health sciences research a practical primer af Curry, Leslie (Leslie A.), Nunez-Smith, Marcella

What great service leaders know and do creating breakthroughs in service firms af Heskett, James L.

Governance in developing Asia public service delivery and empowerment

Enterprise compliance risk management an essential toolkit for banks and financial services af Ramakrishna, Saloni P., author

Precious and precarious the life of Filipino mothers.

Data information literacy librarians, data, and the education of a new generation of researchers

A guide to customer service skills for the service desk professional af Knapp, Donnz

Contributor biographical information
Publisher description
Table of contents only

Engaging with perpetrators of domestic violence practical techniques for early intervention af Iwi, Kate 1967-