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The language of outsourced call centers a corpus-based study of cross-cultural interaction nork Friginal, Eric

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Executive writing skills for managers master word power to lead your teams, make strategic links and develop relationships nork Talbot, Fiona

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How to write effective business English the essential toolkit for composing powerful letters, e-mails and more, for today's business needs nork Talbot, Fiona

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Make an impact with your written English how to use word power to impress in presentations, reports, PR and meetings nork Talbot, Fiona

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