Reference and information services an introduction 著者: Cassell, Kay Ann, Hiremath, Uma

Reference and information services 著者: Bala, Renu

Envisioning the future of reference trends, reflections, and innovations

Managing reference today new models and best practices 著者: Cassell, Kay Ann

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines 著者: Natividad, Karen Cecille V.

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Teaching reference today new directions, novel approaches

The reference interview today negotiating and answering questions face to face, on the phone, and virtually 著者: Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world 著者: Barclay, Donald A.

A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS 著者: Labiano, Faye F.

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A study on the awareness and preference of digital reference services of the Quezon City Public Library users 著者: Espinosa, Zyra J.