Torthaí cuardaigh - "Electronic reference services (Libraries)"

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments de réir Kovacs, Diane K. (Diane Kaye) 1962-

The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments de réir Kovacs, Diane K. (Diane Kaye) 1962-

Chat reference a guide to live virtual reference services de réir Ronan, Jana Smith

Implementing digital reference services setting standards and making it real

Virtual reference best practices tailoring services to your library de réir Kern, M. Kathleen

Available for University of the Philippines System via IG Library. Click here to access

Virtual reference best practices tailoring services to your library de réir Kern, M. Kathleen

Available for University of the Philippines Baguio via IG Library. Click here to access

The reference interview today negotiating and answering questions face to face, on the phone, and virtually de réir Harmeyer, Dave 1956-

Managing reference today new models and best practices de réir Cassell, Kay Ann

Virtual reference service from competencies to assessment

Virtual reference service from competencies to assessment