An assessment of chat reference service usage patterns and trends at the Rizal Library, Ateneo de Manila University and the University of the Philippines Diliman Main Library by Bagunu, Jessie Rose M.

Reference and information services in the 21st century an introduction by Cassell, Kay Ann

An automated system for transactions for the UP Diliman - Main Library Electronic Resources Section by Guillermo, Ryan Gil E.

Reference renaissance current and future trends

Virtual reference best practices tailoring services to your library by Kern, M. Kathleen

Available for University of the Philippines Baguio via IG Library. Click here to access

Reference and information services in the 21st century an introduction by Cassell, Kay Ann

Virtual reference best practices tailoring services to your library by Kern, M. Kathleen

Available for University of the Philippines System via IG Library. Click here to access

Virtual reference service from competencies to assessment

Virtual reference service from competencies to assessment

The desk and beyond next generation reference services