- 
              
            8061Customers' intangible value in a social network.Gepubliceerd in Korean Journal of MarketingArtikel
- 
              
            8062
- 
              
            8063
- 
              
            8064
- 
              
            8065
- 
              
            8066Service provider hostility and service quality.Gepubliceerd in Academy of management journalArtikel
- 
              
            8067
- 
              
            8068Is your company as customer-focused as you think?.Gepubliceerd in MIT Sloan management reviewArtikel
- 
              
            8069What every CEO needs to know about non market strategy.Gepubliceerd in MIT Sloan management reviewArtikel
- 
              
            8070