Competing on customer journeys you have to create new value at every step. [article]. by Horst, Peter

After the ancestors an anthropologist's story by Beatty, Andrew

Available for University of the Philippines System via Cambridge Books Online. Click here to access

What great service leaders know and do creating breakthroughs in service firms by Heskett, James L.

A guide to customer service skills for the service desk professional by Knapp, Donnz

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Tariff and customs code annotated by Santiago, Miriam Defensor

Changing cultures and religious practices in Asia

Naku, ang Maynila! by Balmaseda, Julian Cruz 1885-1947

The membership economy find your superusers, master the forever transaction, and build recurring revenue by Baxter, Robbie Kellman

Indigenous garments and accessories of the Ga'dang of Barangay Ngileb a documentary on production by Balangatan, Helen Grace

Surfacing and documenting the traditional Ga'dang dishes of Bayombong, Nueva Vizcaya and its potential as a cultural tourism element by Berdos, Maria Blessa Joy P.