The loyalty effect the hidden force behind growth, profits, and lasting value par Reichheld, Frederick F.

Table of Contents

Case studies in service operations par Colley, John L.

The loyalty effect the hidden force behind growth, profits, and lasting value par Reichheld, Frederick F

Selected stories par Munro, Alice

Being all equal identity, difference and Australian cultural practice par Kapferer, Judith

Contributor biographical information
Publisher description

Playgoing in Shakespeare's London par Gurr, Andrew

Aguinaldo's breakfast & more Looking back essays par Ocampo, Ambeth R.

Merry Christmas, baby a Christmas and Kwanzaa treasury

The Maranaw torogan par Madale, Abdullah T.,1937-

The Filipino values and visions par Sotto, Vicente C., III