The Ilocos heritage by De la Torre, Visitacion R.

The Manila we knew

Connecting with your cutomers.

Beyond six sigma profitable growth through customer value creation by Plaster, Gary A

What managers say, what employees hear connecting with your front line (so they'll connect with customers)

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success by Hodge, Richard

Music and youth culture by Laughey, Dan

Training library staff and volunteers to provide extraordinary customer service by Todaro, Julie Beth

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Training library staff and volunteers to provide extraordinary customer service by Todaro, Julie Beth

Beyond the classroom essays on living by Maramba, Asuncion David