Customer service intelligence perspectives for human resources and training by Van der Wagen, Lynn

Customer service career success through customer loyalty by Timm, Paul R.

Table of contents only

Customer relationship management a global perspective

What's the secret? to providing a world-class customer experience by DiJulius, John R. 1964-

Principles of customer relationship management by Baran, Roger J. (Roger Joseph) 1945-

Living with folk wisdom by Rotor, Abercio V. (Abercio Valdez)

Preserving cultural identity the Japanese judo experience by Gaspar, Rolando R.

Sex and the city by Bushnell, Candace

Sariling wika at pilosopiyang Filipino by Timbreza, Florentino T.

P74-M fraud foiled at Customs by Ortiz, Margaux