Customer service skills for success by Lucas, Robert W

The social customer how brands can use social CRM to acquire, monitize, and retain fans, friends and followers by Metz, Adam

Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income by Weiss, Alan

Kulturang Pilipino by Perdon, Renato

The Apple experience the secrets of delivering insanely great customer service by Gallo, Carmine

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers by Metz, Adam

QOS enabled networks tools and foundations

Also available online for University of the Philippines System via Wiley Online Library. Click here to access

QOS-enabled networks tools and foundations

Available for University of the Philippines Diliman via Wiley Online Library. Click here to access
Also available remotely for University of the Philippines Diliman via Wiley Online Library. Click here to access thru EZproxy
Available for University of the Philippines Diliman College of Engineering via IEEE Xplore. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via IEEE Xplore. Click here to access thru EZproxy

Why President Aquino picked Ruffy Biazon by Aquino, Jonathan

Ex-BOC Chief Alvarez's request for lower collection goal granted by Valdez, Katrina April Mennen A.