The Apple experience the secrets of delivering insanely great customer service by Gallo, Carmine

QOS enabled networks tools and foundations

Also available online for University of the Philippines System via Wiley Online Library. Click here to access

QOS-enabled networks tools and foundations

Available for University of the Philippines Diliman via Wiley Online Library. Click here to access
Also available remotely for University of the Philippines Diliman via Wiley Online Library. Click here to access thru EZproxy
Available for University of the Philippines Diliman College of Engineering via IEEE Xplore. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via IEEE Xplore. Click here to access thru EZproxy

The rise of fashion and lessons learned at Bergdorf Goodman by Neimark, Ira

Defusing the angry patron a how-to-do-it manual for librarians by Rubin, Rhea Joyce 1950-

Services marketing concepts and practices by Kapoor, Ramneek, Paul, Justin, Halder, Biplab

Services marketing people, technology, strategy by Lovelock, Christopher H.

The experience economy by Pine, B. Joseph

Service Design and Delivery

Available for University of the Philippines Diliman via SpringerLink. Click here to access

ITIL 2011 edition a pocket guide by Van Bon, Jan