Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand by McDonald, Kelly 1961-

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Customer service in libraries best practices

Foundations of IT service management with ITIL 2011 by Orand, Brady

Person to person customer service [videorecording]

Phone clones authenticity work in the transnational service economy by Mirchandani, Kiran 1968-

The social media strategist build a successful program from the inside out by Barger, Christopher

"Cashier number 3, please!" creating fairer, faster service by Green, Terry

The future of ABC corporation's online customer service a technology roadmap project by Calingacion, Marvin C.

The ten principles behind great customer experiences by Watkinson, Matt

The Apple experience secrets to building insanely great customer loyalty by Gallo, Carmine