Advances in the human side of service engineering

Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access thru EZproxy

A Feasibility study on Quikstor a "virtual" quick response code-enabled supermarket with delivery and pick-up service

Customer service for hospitality and tourism by Hudson, Simon

Guest service in the hospitality industry by Bagdan, Paul J. 1970-

Supply chain management strategy, planning, and operation by Chopra, Sunil, Meindl, Peter 1970-

The compassionate geek how engineers, IT pros and other tech specialists can master human relations skills to deliver outstanding customer service by Crawley, Don R.

Customer relation and service

A guide to computer user support for help desk & support specialists by Beisse, Fred

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Bank 3.0 why banking is no longer somewhere you go, but something you do by King, Brett 1968-