Journal of service theory and practice.

Available for UP System via Emerald eJournals Premier.

The service innovation handbook action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities by Kimbell, Lucy

Best practices for transportation agency use of social media

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations by Matanguihan, Charisse Derecho

Customer service career success through customer loyalty by Timm, Paul R.

The power of understanding people the key to strengthening relationships, increasing sales, and enhancing organizational performance by Mitchell, Dave 1961-

Customer service management.

Serving online customers lessons for libraries from the business world by Barclay, Donald A.

Value proposition design how to create products and services customers want by Osterwalder, Alexander, author

Service thinking the seven principles to discover innovative opportunities by Hastings, Hunter, Saperstein, Jeff