Service design for business a practical guide to optimizing the customer experience by Reason, Ben 1972-, Løvlie, Lavrans 1969-, Flu, Melvin Brand 1966-

QOS-enabled networks tools and foundations

Available for University of the Philippines Diliman College of Engineering via IEEE Xplore. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via IEEE Xplore. Click here to access thru EZproxy

Designing service excellence people and technology by Hunt, Brian, Ivergard, Toni

Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
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Long term warranty and after sales service concept, policies and cost models by Rahman, Anisur, Chattopadhyay, Gopinath

Available for University of the Philippines System via SpringerLink. Click here to access
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Customer service skills for success by Lucas, Robert W.

Assessment of a technology acquisition and assimilation methodology a case study on ABS-CBN Corporation's enterprise service management system by Laspiñas, Rhea P.

Service fanatics how to build superior patient experience the Cleveland Clinic way by Merlino, James

Service management and marketing managing the service profit logic by Gronroos, Christian

What great service leaders know and do creating breakthroughs in service firms by Heskett, James L.

A guide to customer service skills for the service desk professional by Knapp, Donnz

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