Quality service how America's top companies are competing in the customer-service revolution - and how you can too by Denton, D. Keith

Strategic leadership the missing links by Handscombe, Richard S.

How to turn customer service into customer sales by Katz, Bernard

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization by Desatnick, Robert L.

How to turn customer service into customer sales by Katz, Bernard

How to manage customer service by Kazt, Bernard

How to win customers and keep them for life revised and updated for the digital age by LeBoeuf, Michael

Journal of services marketing.

Available for UP System via Emerald eJournals Premier.

Here's how to turn customer service into customer sales by Katz, Bernard

A Systems Study on the Customer's Service Department of the Metropolitan Waterworks and Sewerage System