The discipline of market leaders choose your customers, narrow your focus, dominate your market by Treacy, Michael

Bus route evaluation standards by Benn, Howard P.

The dynamics of service reflections on the changing nature of customer/provider interactions by Gutek, Barbara A.

Table of Contents

Customer Service for Dummies by Bailey, Keith

The discipline of market leaders choose your customers, narrow your focus, dominate your market by Treacy, Michael

Customer bonding pathway to lasting customer loyalty by Cross, Richard 1947-

Winning the service game by Schneider, Benjamin 1938-

Warranties planning analysis and implementation by Brennan, James R.

An Information Systems Study on Citibank, N.A. Treasury Services Unit Global Finance Pre-Processing

The Japanese main bank system its relevance for developing and transforming economies