Yes! on demand how to create winning, customized library service by Middleton, Kathy L.

Designing for service key issues and new directions

What customers crave how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J. 1958-

Available for University of the Philippines Baguio via Gale eBooks. Click here to access

Customer service in academic libraries

Stellar customer service training library staff to exceed expectations

The innovator's dilemma when new technologies cause great firms to fail by Christensen, Clayton M.

Customer service tips for civil servants by Go, Josiah

Supply chain management strategy, planning, and operation by Chopra, Sunil 1960-, Meindl, Peter 1970-

Demand-driven inventory optimization and replenishment creating a more efficient supply chain by Davis, Robert A. 1947-

Services marketing people, technology, strategy by Wirts, Jochen, Lovelock, Christopher H.