The determinants of customer retention by Maloles, Cesar M. III

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An Information systems study of the Sales Department of Demex Rattancraft Inc.

An Information systems study of the Metal Department of ITOCHU Corporation by Dela Cruz, Alfredo Jojo G. II

Service marketing by Rust, Roland T.

Customer service skills and concepts for business by Lucas, Robert W.

The management of service for the restaurant manager by Goodman, Raymond J.

Total quality service principles, practices, and implementation by Stamatis, D. H. 1947-

Keeping score using the right metrics to drive world-class performance by Brown, Mark Graham

Services marketing by Zeithaml, Valarie A.

Case studies in service operations by Colley, John L.