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161
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162
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163
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164
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165
An evaluation of the impact of moving customer service online the e-GSIS experience
Published 2004Thesis -
166
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167
Think positive when revenues take a dip. IN Entrepreneur's help-line [column]
Published in Philippine Star (2003)Article -
168
Telecommunications quality of service management from legacy to emerging services
Published 2003Available for University of the Philippines Diliman via IET Digital Library. Click here to access
Also available remotely for University of the Philippines Diliman via IET Digital Library. Click here to access thru EZproxy
Electronic Resource -
169
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