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Training library staff and volunteers to provide extraordinary customer service by Todaro, Julie Beth

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Training library staff and volunteers to provide extraordinary customer service by Todaro, Julie Beth

Success at the enquiry desk successful enquiry answering - every time by Owen, Tim Buckley 1948-

Successful service operations management.

Bangalore tiger how Indian tech upstart Wipro is rewriting the rules of global competition by Hamm, Steve

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valerie A

Manual for call center agents by Aureus, Teresita A.

Perfect phrases for customer service hundreds of tools, techniques, and scripts for handling any situation by Bacal, Robert