Call centre training handbook a complete guide to learning & development in contact centres by Wilson, John P. (John Peter) 1955-

Reorganize for resilience putting customers at the center of your business by Gulati, Ranjay

Clienteles' satisfaction on the three-day processing of good moral character certificate by Colas, Kate Marie G.

International journal of quality and service sciences.

Available for UP System via Emerald Insights

Niche envy marketing discrimination in the digital age by Turow, Joseph

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Excellence every day make the daily choice-- inspire your employees and amaze your customers by Arussy, Lior

How Toyota became #1 leadership lessons from the world's greatest car company by Magee, David 1965-

Customer service is serious business by Dumlao, Tina Arceo

Services marketing people, technology, strategy by Lovelock, Christopher H.

Customer service intelligence perspectives for human resources and training by Van der Wagen, Lynn