Supply chain management strategy, planning, and operation by Chopra, Sunil 1960-

Partner progress : public sector casebook 2010-2011 global transaction services.

Customer care a training manual for library staff by Gannon-Leary, Pat

The Coolest guard. IN Business matters [column] by Kong, Francis J.

Proud callboy by Manzano, Hazel

Service innovation how to go from customer needs to breaktrough services by Bettencourt, Lance

Flip the funnel how to use existing customers to gain new ones by Jaffe, Joseph 1970-

Global experience industries the business of the experience economy by Christensen, Jens

The quality library a guide to staff-driven improvement, better efficiency, and happier customers by Laughlin, Sara 1949-, Wilson, Ray W.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

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