Total quality service principles, practices, and implementation by Stamatis, D. H. 1947-

Reconstructing educational knowledge incorporating community knowledge in functional literacy programs by Arinto, Patricia B.

The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld, Frederick F.

Table of Contents

Case studies in service operations by Colley, John L.

The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld, Frederick F

Selected stories by Munro, Alice

Being all equal identity, difference and Australian cultural practice by Kapferer, Judith

Contributor biographical information
Publisher description

Playgoing in Shakespeare's London by Gurr, Andrew

Aguinaldo's breakfast & more Looking back essays by Ocampo, Ambeth R.

Merry Christmas, baby a Christmas and Kwanzaa treasury