Rezultati pretrage - "Customer services Quality control."

  1. 1
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  3. 3

    Service quality new directions in theory and practice

    Izdano 1994
    Knjiga
  4. 4

    Service quality in hospitality organizations

    Izdano 1996
    Knjiga
  5. 5
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  7. 7

    Customer-focused quality what to do on Monday morning od Hinton, Tom

    Izdano 1994
    Knjiga
  8. 8

    On great service a framework for action od Berry, Leonard L. 1942-

    Izdano 1995
    Knjiga
  9. 9

    Service quality research perspectives od Schneider, Benjamin

    Izdano 2004
    Knjiga
  10. 10