Результаты поиска - "Customer services Quality control"

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    Service quality new directions in theory and practice

    Опубликовано 1994
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    Service quality in hospitality organizations

    Опубликовано 1996
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    Customer-focused quality what to do on Monday morning по Hinton, Tom

    Опубликовано 1994
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    On great service a framework for action по Berry, Leonard L. 1942-

    Опубликовано 1995
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    Service quality research perspectives по Schneider, Benjamin

    Опубликовано 2004
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