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Rezultati - "Customer services Management."

Rezultati - "Customer services Management."

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Successful service operations management

Izdano 2006

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Successful service operations management od Metters, Richard

Izdano 2003

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Successful service operations management.

Izdano 2006

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Service leadership the quest for competitive advantage od Gronfeldt, Svafa

Izdano 2006

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Gower handbook of customer service

Izdano 1997

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The seven secrets of service strategy od Horovitz, Jacques

Izdano 2000

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Some correlates of experienced job stress a boundary role study od Parkington, John J., Schneider, Benjamin

Izdano 1979

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Managing customer services od Hayes, Jenny

Izdano 1998

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Building a service culture

Izdano 1999

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Practical guide to customer service management and operations od Birsner, E. Patricia

Izdano 1982

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